This article will guide you through the steps on understanding why a client is not receiving their payment receipts emails from ClubReady.
1. System Email Disabled
Navigate to Setup > Communication > System Emails. Verify the correct system emails are turned to On in order for ClubReady to trigger them.
2. No Email Address on Profile
The system will not send an email if there is not one in the client's account. Search and locate their profile to add.
3. Member Setting
The client's account will also need to be enabled to receive payment emails (this could have been previously turned off manually by a staff).
Navigate to All Detail > Billing > Payment Details On File > Send payment receipts by email? > set to YES.