This article and video will guide you through importing your ACH returns from Paya (Global E-Telecom).
You can view your ACH returns in two ways:
1. Paya will send an email of all returns as they are received, to the email address listed on file.
2. Login to your Paya ACH Processing site and run a returns report.
Below you will find instructions on how to import your Paya (global E-telecom) ACH Returns by logging into your Paya ACH Processing Site at https://myonlinereports4.eftchecks.com/WebUI/login.aspx.
1. Login to Sage
Login to your Paya ACH Processing site > https://myonlinereports4.eftchecks.com/WebUI/login.aspx. Go to Reporting > Merchant Returns (Paya with also email returns as they receive them, to the POC on file). Next, select the parameters for your query by choosing your Returns from date and Returns to date > View Report.
Before you view the report, click on the Columns tab at the top. Scroll down until you see #27 and put a check mark in the box. Then click on View Report at the bottom of the screen.
2. Open Report in Excel
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Reports - Can access Reports: Sales: Import Returns Tool
- Reports - Can access Reports: Sales: Refunds/Returns Report
- Must also have access to Paya: https://myonlinereports4.eftchecks.com/WebUI/login.aspx ; with corresponding username/password (email gateways@clubready.com if you do not have this information).