This will guide you through the steps to take if a club is not able to collect payment from a user.
1. Payment Gateways
Navigate to Setup > Sales > Payment Gateways to confirm all gateways are properly setup.
2. Draft Enabled
Navigate to Setup > Sales > Payment Gateways. Make sure Enabled Draft for Credit Card and/or Bank ACH is enabled.
3. POS Terminal Setup
Navigate to Setup > Sales > POS Terminals > edit pencil next to the POS. Select No for POS Disabled.
4. Declines
Run the Declined Charges report, under Reports > Sales, to view any potential declines from the user's credit card.
5. Club Status
Inactive clubs are not able to process payments. Go to ClubReady Backoffice > search for the club > make sure the club Status is set to General Active.
