A double charge is likely to occur due to the following:
- When multiple tabs of ClubReady are open
- The process payment button is selected on multiple times
When this happens, credit on account is automatically added.
To correct a double charge, complete the following steps:
1. Issue a refund to the invoice.
2. Create a new invoice for that one that you had just refunded
3. Use the credit on account (which will appear to accommodate for the second charge that was made) and pay for it.
Once completed, everything should continue to work as intended on the client’s account.
If you are unable to locate the charge on the Payment Transaction report to refund, please submit a ticket to ClubReady Support for more assistance.