A Temporary Hold means that the invoice has been placed on an internal hold status due to a non-standard response that was received from the external merchant processing network. Once placed on a hold, the invoice transaction will be investigated to ensure that the transaction did not process.
- If it did not process, the hold status will be removed and you will be able to collect the payment for it in the POS.
- If it did process, it will be marked as paid and no further action will be needed.
While on the hold, you will not be able to collect the payment for that specific invoice and it will not be processed via draft. These holds will occur as a temporary precaution to ensure the client is not double billed for the transaction. We also advise to not add another invoice in its place and to wait for this to be cleared.
NOTE: Our ClubReady team reviews the hold on a daily basis (business days).