Reports - Member Attrition

Member Attrition Report

This article will guide you through generating and interpreting the Member Attrition report. This report will display member attrition for the specific period.

1. Accessing Your Report

Navigate to Reports > Members > Member Attrition. 

Select a date range from the calendar or use one of the Preset Date Ranges. Choose if you want to include Membership Packages, Membership AddOns and/or Only Include Paid Packages. 

Click on Run Report.

     

2. Understanding Your Report

The report will contain the following information:

Store Id - The ClubReady ID for your location. 
Location Name - This will display the club name. 
Active - Total of active members in the club. 
Cancelled - Total of cancelled members in the club.
Frozen - Total of frozen members in the club. 
Expired - Total of expired members in the club.
New - Total of newly added members for the time selected. 
"Month" Gain - Overall number for how many members were gained since the previous month. 

To export the data, select the floppy disk and choose your method of export: CSV (comma delimited), PDF, or Excel..

     

Requirements - A 'Master Admin' login or a staff login with the following permissions.

• Reporting - Can access reports
• Reporting - Can access member attrition

You can access all of our ClubReady Training Resources by visiting the ClubReady Training website. Here, you will have access to CRUniversity, weekly webinars, on-demand videos, and so much more. Don't forget, you can contact support by emailing [e-mail] if you need assistance.

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