This article will guide you through generating and understanding the Booking Show Rates Report. This report measures attendance rates for services and classes during a selected date range, helping clubs evaluate member engagement and identify attendance trends.
Note: Sessions lost due to cancellations outside your club's cancellation policy are not included in the totals. Sessions that are in the past but have not yet been logged are also excluded from the report.
Content
- Before You Begin
- Generate the Booking Show Rates Report
- Understanding Your Report
- Use Cases
- Frequently Asked Questions
Before You Begin
Requirements
You must have a Master Admin login or a staff login with the following permissions:
- Reporting: Can Access Reports
- Reporting: Can Access Credits/Bookings: Booking Show Rates
Important Notes
- Report retrieval is limited to a 10-year timeframe from the current date.
- Reports are not customizable.
- The report reflects information in real time.
- To export report data, select the Export (Floppy Disk) icon and choose CSV, PDF, or Excel.
Generate the Booking Show Rates Report
Navigate to Reports > Credits/Bookings > Booking Show Rates.
Choose the date range you want to view from the calendar or select a preset date range. From the drop down menu you can filter by a specific employee who performed the session or class booking. Select how you would like to view the data in a chart format or broken down by employee.
Click Run Report.
Understanding You Report
Chart Filter
When the Chart filter is selected and generated, the graph will display the Show Rate By Booking Type & Total Booking Count. The class or service name will appear on the left, % of clients who showed up will appear on the bottom, and the actual % of clients who showed up will appear to the right of each red bar.
To page through to the next section, select the right arrow.
The chart data will now display as a spreadsheet with the Session Type, # of Bookings, No Shows, and % Show Rate.
Employee Data Filter
When the Employee Data filter is selected and generated, the SHOW RATES section will contain the following columns:
Employee Name - Full name of employee
User ID - Employee ID number
Bookings - Total count of bookings within your selected date range
No Shows - Total count of no shows within your selected date range
% Show Rate - Percentage of shows compared to no shows
Logged By Client - How many of the sessions were logged by the client and not by a staff member or the system
% Logged By Client - Percentage of sessions logged by the client compared to those logged by a staff member or the system
To view the Total Booking Count, select he right arrow to move to the next page.
The Total Booking Count will contain the following columns:
Customer - Customer's full name
Customer ID - Customer's ID number
Booking Date - Date of the class or service booking
Booking ID - Booking ID number
Booking Time - Time of the booking
Booking Type - Name of the class or service
Status - Completed or No Show
Employee - Staff member who the session was with
Employee ID - Employee ID number
Logged By - Who logged the booking as complete or no show: a staff member, client, or if the cell is blank then the system logged it off per setup rules for auto-logging sessions
Use Cases
1. Measuring Class Attendance Rates
- A manager wants to determine which classes have the highest attendance rates.
- The manager reviews the Chart View and compares show rates across booking types.
- Result: The club can identify popular classes and make informed scheduling decisions.
2. Monitoring Trainer Performance
- A club wants to evaluate attendance trends for personal training sessions.
- The manager runs the report using the Employee Data view.
- Result: The club can identify trainers with strong attendance rates and opportunities to improve member engagement.
3. Investigating Frequent No-Shows
- A member consistently misses booked appointments.
- A staff member reviews the Total Booking Count section and confirms multiple no-show bookings.
- Result: The club can follow up with the member and help improve attendance habits.
4. Reviewing Client-Logged Sessions
- A club wants to understand how often clients are logging their own session outcomes.
- Management reviews the Logged By Client and % Logged By Client columns.
- Result: The club gains insight into member self-service activity and booking management trends.
Frequently Asked Questions
Q: Are cancelled sessions included in the Show Rate calculations?
A: Sessions lost due to cancellations outside of your club's cancellation policy are not included in the report totals.
Q: Why don't I see some past sessions in the report?
A: Sessions that occurred in the past but have not yet been logged as completed or no-show are not included in the report.
Q: Can I run the report for a specific employee?
A: Yes. Use the employee filter before generating the report.
Q: What is the difference between the Chart and Employee Data views?
A: The Chart view summarizes attendance by booking type, while Employee Data summarizes attendance by the employee assigned to the booking.