This article will guide you through understanding how a chargeback (credit card dispute) can affect a client's payment profile in ClubReady.
Why is the client's payment profile deleted from the system?
The CC or ACH will be automatically deleted from the customer's account to avoid the system drafting a payment profile associated with a chargeback. The club will need to reach out to the customer to acquire a new payment profile once the dispute is done.
How will I know the payment profile has been deleted?
Navigate to the client's profile > Notes. ClubReady will automatically include a note stating the payment profile is removed after a chargeback has been marked.