This article will guide you through understanding how a chargeback (credit card dispute) affects a client's payment profile in ClubReady and what actions may be required after a chargeback occurs.
Content
- Understanding Payment Profile Removal
- How to Verify a Payment Profile Was Removed
- Use Cases
- Frequently Asked Questions
Understanding Payment Profile Removal
When a chargeback is marked in ClubReady, the client's associated payment profile may be automatically removed from their account.
This is done to help prevent future payments from being processed against a payment method that is currently involved in a billing dispute.
Once the chargeback process has been resolved, the club will typically need to contact the client and obtain updated payment information before future payments can be collected.
How to Verify a Payment Profile Was Removed
Navigate to the client's profile and select the Notes tab.
When a chargeback has been marked, ClubReady automatically creates a note indicating that the client's payment profile was removed.
Review the client's notes to confirm whether the payment profile has been deleted as part of the chargeback process.
Result: You can quickly verify that the payment profile was removed and determine whether new payment information will be required.
Use Cases
1. Reviewing a Recent Chargeback
A club receives notification that a member has initiated a chargeback.
Staff review the member's profile and confirm that the payment profile was automatically removed.
Result: The club understands why future drafts are unable to process.
2. Updating Payment Information After a Dispute
A chargeback case has been resolved and the member wishes to continue their membership.
The club collects updated payment information and creates a new payment profile.
Result: Future billing can resume successfully.
3. Troubleshooting a Missing Payment Method
A staff member opens a client account and notices there is no payment profile on file.
The Notes tab is reviewed and a chargeback-related note is found.
Result: Staff can determine that the payment profile was removed automatically as part of the chargeback process.
Frequently Asked Questions
Q: Why was the client's credit card or ACH information removed?
A: ClubReady automatically removes the payment profile to prevent future drafts from being processed against a payment method associated with a chargeback.
Q: How do I know if a payment profile was removed because of a chargeback?
A: Review the client's Notes tab. ClubReady automatically adds a note when a payment profile is removed following a chargeback.
Q: Can the removed payment profile be restored?
A: In most cases, the club should obtain new payment information from the client after the dispute has been resolved.
Q: Will future payments process after a payment profile has been removed?
A: No. A valid payment profile must be added before future payments can be collected.