This article will show a list of frequently asked questions and their answers for the Remit Report.
Q: Why do the totals in the Gross Sales report not match the totals in my Remit?
A: Click here to view the article explaining the differences between the Gross Sales report and the Remit report.
Q: Where are my swipe fee credits?
A: Card Present and Card Not Present fees are now all found on the new Transaction Fees tab.
Q: What fees are taken from the net ACH deposit?
A:
- ClubReady Fees (Software, remit, ACH, PCI)
- Chain Fees (royalty, marketing if applicable)
- PDC (if applicable).
Q: If a club's remit is $0, can refunds still be processed?
A: Yes, you may initiate a refund request which will be placed in the pending refund queue regardless of whether or not your site is carrying a balance.
Q: Why do I have a negative balance?
A: Fees start being charged to the club in presale. Fees are deducted from the funds collected by the club. If the club does not collect enough funds to cover the cost of fees, this will result in a negative balance. Refunds cannot take place in the club until a negative balance is paid.
Q: Why is there not a section on the Summary page for Customer/Account Credit?
A: Payments made with customer credit are excluded from the summary page numbers, as that is money that already entered the club.
Q: What are the adjustments associated with on the Adjustments tab of my remit?
A:
- Chain Healthcare programs (ASH, Renew)
- All Access bookings
- Account Updater charges
- Return Payment Adjustments
- Chargeback Adjustments
Q: What’s on the Transaction Fees Tab?
A: All transaction fees are detailed on this tab. Every transaction fee is now a separate line item and not bundled with any other fees.