This article will guide you through understanding and recommended practices when a customer transaction is not approved.
1. Verify Payment Method Information
To access the payment details, select the member's account then click on All Detail > Billing > Payment Details On File.
Select Payment Profiles and confirm the card or bank account details are complete, valid and not expired.
If expired or incorrect:
Update the payment method and attempt to reprocess the transaction.
2. Review the Decline Error
Navigate to the member profile > Billing > Declines.
Common Error Messages and Meanings:
| Meaning | Suggested Action | |
|---|---|---|
| Do Not Honor | Ask member to contact their bank | |
| Insufficient Funds | Retry or use alternate payment method | |
| Expired Card | Update card information | |
| Issuer Unavailable | Retry later or use different method |
3. Contact Support
Reach out to ClubReady Support if:
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Transactions fail without a clear error code
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You suspect a bug in the payment gateway integration
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The member is charged, but the transaction does not reflect in ClubReady
Include in your support request:
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Member name and ID
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Transaction date and amount
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Screenshot of the error (if possible)
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Any error codes received