Company Overview
Listen360 provides more than 5,000 health and fitness businesses, including boutique gyms, traditional gyms and fitness clubs, and community centers, to collect real-time, actionable data to shorten member feedback loops. Our customer experience software makes it easy to increase member retention by improving the member experience and building a positive reputation for your business. Listen360 data helps your fitness staff better engage with members and equips you with the personalized tools your fitness business needs to stand out.
Features
- Gain valuable feedback and insights with Listen360’s Net Promoter Score surveys
- Increase reviews with options for automatic review requests on 40+ platforms, including Google and Facebook
- Easily review customer comments with AI analytics and trends reports
- Boost local SEO with regular listing accuracy checks across 60+ directories
Integration Details - How It Works
Listen360 uses ClubReady’s API to pull check-in data daily for each authorized club. Listen360 processes that data and sends a feedback request to any members who haven't received a request within the survey cap period. We exclude members under 18 and members who haven’t been with the club for more than 2 weeks or a month. Listen360 staggers the feedback requests over the survey cap period so clubs aren't inundated with responses from their entire member base on day one.
Call to Action - How to Reach Us
Please visit https://get.listen360.com/clubready.html and fill out the offer form.