You can receive an email notification when a chargeback status has been changed.
What is a Chargeback and how does ClubReady fight them?
When a cardholder disagrees with a charge made to their credit card, they have the right to file a dispute with their bank and this results in a Chargeback. ClubReady receives this dispute by way of a (daily) report from our bank. The funds are returned to the cardholder until the dispute is resolved. ClubReady's chargeback team will automatically work chargebacks on your behalf. Our analyst will mark each chargeback and debit the dispute amount from the remit as well as the chargeback fee. As the chargebacks work the process with the banks and cardholder, you can monitor these status within the member’s profile and your Refunds & Returns report.
How long does the process take?
It is important to note that a cardholder can immediately dispute a transaction if they wish. Once disputed, timelines vary based on the card used, but a typical chargeback takes between 90 and 180 days before they are fully resolved. For more information and best practices to help fight chargebacks, please check out our video and best practices in Chargeback Overview.
How do I track progress on a Chargeback, and what does this status mean?
In addition to email updates, you can check on chargeback status in member notes, and use the Refunds & Return report to see how they are doing and where they are in the process. Need a reminder of what the statuses mean, use the help link at the top of the Refunds & Return report page for more information.
I have more questions - how can I get help?
If you have any follow-up questions or concerns, get in touch with us at chargebackinquiries@clubready.com, and add your club name into the subject line.
To configure the email distribution list:
1. Navigate to Setup > Communication > Internal Reports. Locate the Chargeback Notifications section and select "Manage The Distribution List."
2. Use the address field and "Add A New Email" button to add addresses to your list. To remove a name from the distribution list, click the red X next to their address.
The email notifications contain the subject, "ClubReady Chargeback Update." The body of the email will contain the text of any note included in the update. The emails are triggered by changes made to a chargeback. These situations include:
- Chargeback has been flagged as fraud by the processor and there are no rights to dispute. Case has been closed. *
- Club cancelled invoice. Chargeback case closed. *
- Contract names minor child as buyer. Invalid agreement. Chargeback case closed. *
- No signed agreement on file. Chargeback case closed. *
- No signed cancellation and no service used after transaction in dispute. Chargeback case closed. *
- Third party collections. Chargeback case closed. *
- Paid by other means. Chargeback case closed. *
- Transaction amount. Chargeback case closed. *
- Sent agreement and cancellation to processor for chargeback reversal. +
- Sent agreement and documentation to processor for chargeback reversal. +
- Sent agreement to processor for chargeback reversal. +
- Other
* The club has chosen not to contest or has resolved the case.
+ The case has been contested and is awaiting a decision from the issuer.