You can receive an email notification when a chargeback status has been changed.
Please Note:
- If you have any questions or concerns regarding a chargeback, you can contact our chargeback department via email at chargebackinquiries@clubready.com and someone will be happy to assist you.
- Learn more about how chargebacks work and how ClubReady manages them with Chargeback Overview.
To configure the email distribution list:
1. Navigate to Setup > Communication > Internal Reports. Locate the Chargeback Notifications section and select "Manage The Distribution List."
2. Use the address field and "Add A New Email" button to add addresses to your list. To remove a name from the distribution list, click the red X next to their address.
The email notifications contain the subject, "ClubReady Chargeback Update." The body of the email will contain the text of any note included in the update. The emails are triggered by changes made to a chargeback. These situations include:
- Chargeback has been flagged as fraud by the processor and there are no rights to dispute. Case has been closed. *
- Club cancelled invoice. Chargeback case closed. *
- Contract names minor child as buyer. Invalid agreement. Chargeback case closed. *
- No signed agreement on file. Chargeback case closed. *
- No signed cancellation and no service used after transaction in dispute. Chargeback case closed. *
- Third party collections. Chargeback case closed. *
- Paid by other means. Chargeback case closed. *
- Transaction amount. Chargeback case closed. *
- Sent agreement and cancellation to processor for chargeback reversal. +
- Sent agreement and documentation to processor for chargeback reversal. +
- Sent agreement to processor for chargeback reversal. +
- Other
* The club has chosen not to contest or has resolved the case.
+ The case has been contested and is awaiting a decision from the issuer.