This article walks you through how to configure booking reminders for your classes and services, so clients receive timely notifications through their preferred communication method.
Before You Begin
Make sure you have the required permissions to access this feature. You'll need either a Master Admin login or a staff login with the following permissions enabled:
- Club Setup: Can access setup
- Club Setup: Can access booking reminders setup
Note: Sending SMS reminders requires available communication credits in ClubReady, as each text message carries a per-message cost. Make sure your account has sufficient credits before enabling SMS notifications.
Steps
- Navigate to Setup > Scheduling > Booking Reminders.
- Click On to enable booking reminders.
- If you have multiple classes or services, use the dropdown menu to filter and view each one individually.
- For each class or service, toggle the desired notification method(s) on or off:
- SMS
- Mobile App Push
Repeat this process for each class or service to ensure your reminder preferences are configured across your entire schedule.
Frequently Asked Questions
Q: Can I set different reminder methods for different classes or services?
A: Yes. Each class and service can be configured independently, allowing you to customize which notification methods — Email, SMS, or Mobile App Push — are enabled for each one.
Q: What happens if I don't have enough SMS credits?
A: If your account does not have sufficient communication credits, SMS reminders will not be sent. We recommend regularly checking your credit balance to avoid any gaps in client communication.
Q: Can I turn booking reminders off after enabling them?
A: Yes. Simply return to Setup > Scheduling > Booking Reminders and toggle the setting back to Off at any time. You can also disable individual notification methods per class or service without turning off reminders entirely.
Q: Who receives booking reminders?
A: Booking reminders are sent to clients based on the class or service they have booked, using whichever notification methods are enabled for that specific class or service.