The Account Updater program is designed to increase your transaction approvals by updating credit card data for expired cards or changed credit/debit card numbers. The program works by presenting member card data to the card brand database 10 days before a payment comes due in ClubReady. If there is new card data available, the member profile is updated in ClubReady. All payments are processed on the due date as scheduled.
This article will guide you through how to reverse the Account Updater for a specific user. A small percentage of card brands provide the incorrect credit card information causing for new sales to decline when the previous credit card will still function. Reversing the Account Updater will cause for ClubReady to adjust the user's payment profile back to their original credit card.
1. Access Client Payment Profile Details
To access the payment details, select the members account then click on All Detail > Billing > Payment Details on File.
2. Reverse Account Updater
Click the Payment Profiles tab to proceed selecting the edit pencil next to the credit card holder name.
Choose the Reverse Account Updater button to complete your changes.
NOTE: This button only appears if the credit card has been updated and all sales attempt have declined.
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Member Management : General - Can access client options
- Member Management : Payments Related - Can update customer payment preferences