This article will guide you through generating and interpreting the User Email History report. This report will display all staff-initiated email correspondence and data specific to each email and each individual user.
Please Note:
- The retrieval of reports is limited to a 10-year timeframe from the current date, and the download process may vary in duration depending on the selected time frame.
- Reports are not customizable.
- This report reflects outcomes in real-time.
1. Accessing Your Report
Navigate to Reports > Communications > User Email History. Select a date range either from the calendar or use one of the Preset Date Ranges. Type a members name, user id, or email address to run the report on or leave it blank. Then, click on Generate Report. Report data will display below.
2. Understanding Your Report
Column information includes:
Message ID - ID number of the email
Date - Date and time in which the email was sent out
Subject - Subject of the email
Email - Email address the message was sent to
Message Status - Status of the sent message (bounced, delivered)
View - Click this button to view the email. Some types of emails give you the option to view the message that was sent out.
NOTE: ClubReady cannot control if emails bounce, this is controlled by the email provider blocking emails from our system (Gmail, Yahoo, etc). A bounced email is a code that is sent from the email provider to our system, you may be able to send emails outside of ClubReady but if you are sending through ClubReady and they are being bounced, that means that the systems emails have been flagged by their email provider and they will need to contact them to find out why. This sometimes happens when a email provider does a security update and if our system emails don't fall within the parameters it could be flagged as spam and bounce the email back.
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Reporting - Can access reports
- Reporting - Can access communications: user email history