This article will explain the Live Send Queue report. This report will show you what email and sms communication is currently in the queue to be processed. You can stop communication in the queue if it has not yet been sent.
Please Note:
- The retrieval of reports is limited to a 10-year timeframe from the current date, and the download process may vary in duration depending on the selected time frame.
- Reports are not customizable.
- This report reflects outcomes in real-time.
1. Accessing Your Report
Navigate to Reports > Communications > Live Send Queue.
The queue will display all communications currently being processed or waiting to be sent out. You can view the different methods of communications in queue by clicking on the tabs at the top: Email, SMS (text), Mobile Push, Phone, and Postal Mail. Using the drop down menu you can view all communications in queue or filter to view a specific communication.
2. Understanding Your Report
In the list below the dropdown, items labeled in red are email or sms messages that were initiated by a staff member. Items labeled in blue are emails or sms messages that were sent automatically by the system as a result of automation or system emails.
The populated list will show the date of the communication, client name, email address, email subject, and the queue type. Options include: Select All, Refresh Queue, or Delete Selected Items. Any item in the queue can be deleted by selecting the check box and clicking on Delete Selected Items or selecting Kill This Blast.
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Reporting - Can access reports
- Reporting - Can access communications: live queue