This article highlights best practices for assisting XPO studio members with logging into an XPO branded app. It covers how usernames and passwords are managed in ClubReady, and clarifies the scope of support available from ClubReady versus the XPO app support team.
Content:
Before You Begin
This article applies to all XPO studios using an XPO branded app.
XPO App Username
A member's XPO app username is the email address listed in the Email Address field on their ClubReady profile. This can be found by navigating to Member Lookup > General > Edit Their Profile.
The same email address can be used as the username across an unlimited number of XPO studios and all XPO brands, as long as each login has a different password.
Note: The username in the Login User Name field of the member's ClubReady profile is not used by XPO branded apps or websites and does not need to match the member's email address. The Login User Name field is irrelevant for XPO members.
XPO App Password
To set up their XPO app password, members should select the Forgot Password link on the app login screen. This method applies to both current members and new members setting up their password for the first time.
Note: While studio staff can set up a member's XPO app password through the password fields on their ClubReady profile, this is discouraged unless absolutely necessary. Members should be familiar with how to set up and manage their own password independently to avoid relying on staff assistance.
XPO App Support
ClubReady does not manage or have direct access to any XPO apps. Most XPO app issues will need to be directed to the appropriate XPO app support team or the corporate office of the studio.
However, some XPO app issues can be resolved through the member's ClubReady profile. Studios may CC ClubReady Support at support@clubready.com in any email communication regarding XPO app issues in case ClubReady is able to assist.