Q: What is Account Updater and how does it work?
A: Account Updater automatically updates the stored credit card information when that customer’s card information changes.
- Can include expiration date changes, or even update the account number itself. Fraud, and significant changes to an account, (previous card account is closed and replaced with a new account), cannot be updated. Members must present the new card in such cases.
- Account updater will send communication to the bank ten days before an invoice is due and, if successful, update the stored card info in ClubReady for that customer.
- In addition, it will remove the card on file if it has a 0% chance of collecting the money, i.e., fraud, account closed, stolen, etc.
Q: Is there a fee related to the Account Updater?
A: Yes – Account updater fees is $1.19 per update. Account updater fees are charged when any update attempt occurs. (number, expiry, closed, or 'contact customer'). Updates can be unsuccessful for the below reasons:
1. Someone already updated or deleted the card
2. We don't update on 'closed' - Hard Declines can occur, which will disable the payment profile
3. There is nothing to update for 'Contact Customer'
Q: Where can I see if I am being charged for Account Updater updates?
A: If there are successful updates, they will reflect on your Remit Report.
Q: The remit report is showing "Contact Card Holder for Update", what does this mean?
A: The account updater is providing a notification that the card will decline and you will need to contact the cardholder/member to update the card. While no change was made to the card in ClubReady, there was a notification from the bank that the card will need to be updated before it can decline. The studio will need to check the remit weekly and update those cards, because the CC or bank will not update it.