This article will guide you through recommended steps on how to troubleshooting your PC when it does not recognize your receipt printer.
1. Check Cables and Printer USB Ports
Check all cable connections (including the power cord) on the printer side. If the printer does have power and you have properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.
2. Add the Printer
Open the Windows Start menu > Settings.
Next, Devices > Printers & Scanners > click Add a printer.
Click “The printer that I want isn't listed.”
Once you select this, the “Add Printer” screen will pop up. Choose one of the available options to add your printer. Proceed to complete the steps.