This article will guide you through recommended steps if the Brivo access card is working but not displaying in the Check In Monitor.
Q: Why is the check in not showing up?
A: This could be due to the integration not being connected.
Q: How can I resolve this issue?
A: Confirm your Brivo setup is correct. Navigate to Setup > General > Door Access > Link Door Access To Check In > set to Yes.
Q: What if the issue persists?
A: Please reach out to ClubReady Support and we can further compare your Brivo/ClubReady setup and escalate if needed.