This article will guide you through how to use the Unread Incoming SMS Messages Widget.
All Staff Dropdown Menu - This will show you all of your staff members. You will be able to view the texts that are replies to a specific staff member or across all staff.
Select Customer - if you click the customer name in blue from your list, you will be taken to the customer's profile all detail view.
Work It - By clicking on the Work It button, you will be able to access the work it tool. This will take you directly the Send SMS (Text Message) option, where you will see the history of texts. (please see image below)
NOTE: The response will show under the staff member "Assigned To" the prospect / member (not necessarily the staff member who sent it out).
To confirm that you have read the new message, and remove this customer from your Unread SMS widget list, click Mark All SMS Read.
Requirements - A 'Master Admin' login or a staff login with permissions to add/view this widget to their dashboard.