ClubReady Billing

Account Updater

• FAQ: Account Updater
• Account Updater: Preparing for Account Updater to be turned back on

Canada

• Merchant rights under the Code of Conduct for the Credit and Debit Card Industry in Canada
• Canada Studios: Moneris Gateway Setup Process
• Code of Conduct for the Credit and Debit Card Industry in Canada

Draft

• Active Draft vs. Active EFT
• Best Practices: Onboarding Merchant
• Common Decline Responses
• FAQ: Merchant ID
• Filling out the ClubReady Sub Merchant Application & Agreement (SMAA)
• How-to: Import Auth.net - ACH Returns Into ClubReady

See all 13 articles

Fees

• ClubReady Fees Descriptions
• Returned Payment Fee

Invoice Management

• Temporary Holds on Invoices
• Complete Guide To Invoices
• What If A Client Has Been Double Charged?
• Best Practices: Evergreen Invoice Management
• Best Practices: What To Do When Client Claims A Double Charge

Payment Profile

• Card Present vs. Card Not Present
• Hard Declines
• How-to: Adjust phone number showing in bank statement
• Sending Payment Emails
• Understanding Credit on Account

PCI

• Getting Started with PCI
• SecureTrust Certification for ClubReady
• PCI: Basics
• SecureTrust
• How does ClubReady protect and secure customer data?
• FAQ: PCI

See all 8 articles

Refunds

• How-to: Handle Refunds on a Canceled Credit Card
• Complete Guide To Refunds
• Difference Between A Refund And A Void
• Refund to Expired Card
• Is it possible to perform a split refund on payments over 120 days old?
• Why Can't I Refund A Payment More Than 120 Days Old?

See all 7 articles

Sales Tax

• Who is responsible for paying the taxes?