Why can I not book within the next hour? Our studio needs to be able to always make bookings.
Verify how your studio’s booking policies are setup. If the studio needs to make bookings at all times, we recommend to set lead time to 0.
If an instructor is scheduled at one studio, their appointments are also showing in their other location (which is confusing).
Our old UI behaves the same when an instructor has access to 2 or more locations. There is a "Hide Cross Club" function to come.
I added availability to an instructor but it does not show up on the old UI page as available.
When changes are made to the new schedule UI, they will not translate to the old interface.
How can you get the left side of the grid to start at a specific time?
Grid start time is set based on your settings in ClubReady (Setup > Scheduling > Scheduling Settings).
I don't see the availability icons next to staff names to include additional availability.
The availability icon requires a specific new permission.
Why doesn’t it say “Booking is Confirmed” when adding a client to a class?
Once you create the booking, staff will still need to click “Confirm” to confirm the booking. If staff is not seeing the option to confirm, ensure they have the appropriate permission.
Does ClubReady have a date picker? Can I only advance to a future date by using the provided arrows?
You can use the calendar on the top left as a date picker.
Will it allow a staff to override availability when booking appointments?
There is a scheduling permission tied to overriding availability for service and classes.
Can you send a templated email within the class page to all attendees?
On our 2025 roadmap we will be integrating the option to create email templates via 'drag and drop' editor and use them through Scheduling.
Can the members see the class/service notes?
This is strictly a staff/studio facing application and members cannot see the notes.
For example, after booking Joe for a PT session, how do the other instructors know the room is booked. Does it automatically black out that time slot for the other instructors? There is only 1 PT room at our studios.
We are adding rooms management functionality to the Scheduling app next year that will account for the specific room availability/capacity. Right now the app only accounts for instructor availability. As a work around you could add a time block for all instructors at that time.
If I drag and drop to a new instructor, will a new confirmation be sent out to the member alerting them of the change?
Right now the application requires you to trigger that notification via the checkbox so it is not available for Drag and Drop. We can consider that as an enhancement to automatically trigger that notification on Drag and Drop.
Can we set it up for trainers to receive a text or push notification when they have an upcoming session with a client? (The same way members currently get a text 2 hours before)
This functionality currently does not exist for trainers but we can consider the request for prioritization.
Is there a way to sync trainer calendars with a 3rd party scheduling app that we use as the trainers schedules change from week to week?
We currently do not have any integrations to sync trainer calendars to 3rd party apps but we can consider it as an item for our backlog to include in the future roadmap.
What is your recommendation for setting availability for services for the club since trainers schedules change week to week? i.e., I may come in during off hours for a 1 on 1 trial workout?
The feature currently can only update the availability for a specific day. You are able to adjust the availability on the spot for a specific day if they become available. There could be an option down the road to expand this or update for the entire week.
If there is a duplicate lead/prospect, can it display a link to the profile?
We can add a request to our roadmap.
If we have front desk employees who also offer classes, is there a way to prevent them being booked overlapped.
There currently no functionality to account for non instructors.
For class scheduling, ClubReady has the option to upload in bulk (like we do with inventory) will we have the same ability?
No, this is a feature request and can be added to the roadmap.
Is there a bulk way to add class time without adding instructors?
No, we do not bulk upload.
Is there a way to add a language preference to the client profile especially for new leads so we know how to address them?
An option to reference a language preference would be to add it as a note and pin it to the top of the notes section.
Are there other scheduling tools that will integrate with ClubReady scheduling?
Feel free to check out our partners page - https://www.clubready.club/partners/