A staff member may not be able to add an item/product to the shopping cart in the POS for several common reasons. Here's a breakdown of potential causes and how to resolve them:
1. Permissions/Role Restrictions
The staff member's role may not have permission to access the point of sale (POS) or add items to the shopping cart.
Troubleshooting:
- Navigate to Staff > Lookup a Staff Member > view permissions for the user.
- Review the role permissions. In this example, you can see what they have access or not when it comes to the POS:
2. Product is Disabled
The product may be inactive, or disabled in the settings.
Troubleshooting:
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Navigate to Setup > Products > Products.
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Check that the product is not disabled
3. POS Not Configured Properly
The POS settings for the location may not be set correctly.
Troubleshooting:
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Check the club location settings (Setup > Sales > POS Terminal) to ensure POS is enabled and configured.
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Make sure the POS terminal settings are assigned correctly to your location.
4. Browser/Cache Issues
Occasionally, browser-related issues or cached data might interfere with the UI.
Troubleshooting:
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Clear the browser cache and cookies.
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Try using another browser (Chrome is recommended).
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Make sure pop-up blockers or extensions are not interfering.