The Acceptable Use Policy (AUP) of Twilio outlines rules for users and customers regarding the use of Twilio's products and services. Some key points from the AUP include:
1. Scope and Updates:
- The AUP applies to all users and customers of Twilio's Services.
- Twilio may update the AUP with reasonable notice.
2. Inappropriate Content or Users:
- Users are prohibited from transmitting or storing illegal, harmful, unwanted, inappropriate, or objectionable content.
- Prohibition includes content that is false, encourages hatred or violence, or endangers public safety.
- Hate groups are not allowed to use the Services.
3. Prohibited Activities:
- Users must not engage in illegal, deceptive, harmful activities or activities violating others' rights.
- Violations include breaking laws, interfering with Services, and reverse engineering.
4. Service Integrity Violations:
- Users are not allowed to bypass, exploit, or disable limitations on the Services.
- Security vulnerabilities must not be exploited, and denial of service attacks or attempts to disrupt the Services are prohibited.
- Transmission of harmful code or the use of bots to gain unauthorized access is not allowed.
5. Unauthorized Access and Data Safeguards:
- Attempts to gain unauthorized access to the Services are prohibited.
- Customers are responsible for ensuring that the Services offer appropriate safeguards for data transmission in compliance with applicable laws.
6. Service and Country Specific Requirements:
- Specific requirements for certain services and country-specific terms are detailed at a provided URL.
7. Reporting Violations:
- Violations, including prohibited content, can be reported to Twilio through a specified link.
- Customers are required to report any violation promptly and cooperate with Twilio's investigation and remedy efforts.
Violation of the AUP may result in the suspension of the customer's use of Twilio's Services. The AUP is subject to updates, and users are responsible for compliance, including their end users.
This information provided is for general informational purposes only and is not legal advice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, or completeness of any information provided. You are independently responsible for ensuring compliance with applicable laws, including, but not limited to, the Telephone Consumer Protection Act. You should consult your own attorney.
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