All calculations are based on the current month and do not include sales tax for options that total the value of sales. The options that contain "vs the avg. for all clubs" is the definition listed for that option minus the average for all clubs across the chain.
Please Note:
- The Scorecard Metrics report is located under Intelligence section of the corporate portal Reports tab.
- Once you have selected your date range and see your results you will be able to click on any individual scorecard gradde icon for more details.
Total Gross: All non-voided paid invoices.
Total Invoice Sales: Total price/value of all non-cancelled agreements sold.
New Prospects Added: All non-bulk uploaded club users added.
New Members: All club users who have a Member Since date within the month.
New Customers: All club users who have a Customer since date within the month (date appears to be very first time customer purchases any PT); only calculated for PT clubs.
Cancellations: All club members whose membership ended during the month (Membership club) OR All agreements cancelled during the month (PT club).
Membership Close Rate Percent: Members Added/Prospects Added.
Customer Close Rate Percent: Customers Added/Prospects Added.
Gross Per Active Client: total gross / total clients.
Product Gross Sales: All non-voided paid invoices tied to a product and not in collections.
Product Sales Per Active Client: products gross / total clients.
Cancellation %: cancellations / total clients
% of Members Active PT: clients with PT / total clients.
Gross Down: All non-voided paid invoices marked as down payments.
Gross Draft: All non-voided paid invoices NOT marked as down payments.
Collections: All non-voided paid invoices marked as collections (includes return and late fee invoices). Collections status is determined per an individual club's setup. For steps on viewing, editing or setup for this setting, click here.
Gross Change Percent: Comparison of current period's gross to previous period's gross [(totalgross-prevgross)/prevgross].