This article will guide you through troubleshooting why clients are receiving duplicate SMS messages from ClubReady.
1. Families
Multiple members of a family share the same number (Example: parents and kids).
Verify client phone information by searching and locating the account.
2. Old Numbers
Member's number has changed but their profile has not been updated. (Example: New member now has the other member's old number and now multiple members are assigned the same number but only one is correct).
Update a member's phone information by searching and selecting their account > click PROFILE.
3. Wrong Numbers
The member provided a wrong number that matches another member's number.
Verify client phone information by searching and locating the account.
4. Multiple Profiles
Member/prospect has a profile on record, cancels or stops attending for several months/years, comes back a new profile is created vs accessing existing account. Now the same member has 2 profiles with the same number.
You can choose to merge or delete the duplicate account.
5. Duplicate Automation Rules
Store and chain settings have duplicates rules (Example: birthday SMS) or store has duplicate rules inadvertently.
Verify your available rules under Setup > Automation > Automation Rules. Use the search tool to locate potential multiple rules.
