How-to: Unmerge Members

This article will guide you on the process of how to unmerge 2 user accounts.

NOTES: 

• You cannot 'undo' a merge, but ClubReady can recover the 'merged' profile. (When you merge person A into person B, person A is deleted).
• The newly merged account will still have all the data from the merged account.  The data (such as Agreements, Notes, etc.) will stay on person B and not transfer back to person A. This process simply restores person A's profile. 
• This process has to be requested to ClubReady Support via ticket, LiveChat or send us an email to [e-mail].

Request for Unmerging Accounts

1. User Information

ClubReady Support will need one of the following: 

• User ID
• First Name
• Last Name 
• Email
• Phone    

2. Submit Request

Reach out to ClubReady Support in order to complete the request:

• LiveChat
• Support Ticket
• Email [e-mail]      

3. Recovered User

Once ClubReady completes the request, the previously deleted merged account will now be located under the Prospects or Members tab.