This article will walk you through how to make sure your clients are receiving payment related emails.
1. System Email Enabled
Navigate to Setup > Communications > System Emails.
Search for the "Payments Related" emails to confirm they are turned to ON.
2. User Profile Email Enabled
Search for the user account > All Details > Billing > Payment Details On File.
Under the Preferences tab, make sure Send payments receipts by email? is turned to YES.
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Can access setup
- Can access communication settings
- Can access system emails setup
- Can access client options
- Can view client billing information