This article and video will guide you on how to View a Prospect/Customer/Member's Check In History.
1. Locate Client and Run Report
To generate this report, find the prospect/customer/member and click on All Detail > Check-in > View Check In History > select a date range > Generate Report. The results will display on screen and show the number of check-ins, date of the check-ins, and the club location of the check-ins.
2. Export To Excel or PDF
This data can also be exported by clicking on export to Excel or export to PDF. The exported reports will include a detail page with the selected date range, as well as a summary page with year over year totals.
Frequently Asked Questions:
1. Why can't I view check in history prior to 2010?
At this time, ClubReady only has the capacity to hold check-in data dating back to 2010.
2. We have a few clients who are close to hitting their milestone classes, but we can't figure out how to see how many classes an individual has taken?
You can find this information using the steps shown above. We also have a report that will show you this information for all of your active or inactive members. You can find this by going to Reports > Members > Total Check-Ins.
If the customer checked in through the Class Kiosk App or the Check In Web Kiosk this will add a check in to their profile. If they do not check in and the staff marks them as a show, a check in is NOT added
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Member Management: General - can access client options
- Club Check-In - Can view check-in access log