This article will guide you through understanding the Past Due Communications process and why it matters to your business.
No glares of disapproval, just consistent follow-up to get your members back to healthy draft status.
Even the best of members can sometimes fall behind on their monthly dues. ClubReady has mastered the balance between firm + friendly outreach. Our dedicated PDC agents express understanding and empathy while focusing on consistent, scheduled member follow-up. With ClubReady handling your past due members, you can have your cake and eat it too: keep the member happy and still get the money you are owed.
What is Past Due Communications (PDC)?
- Scheduled, consistent touches informing members of a past due balance owed to your clubs. ✓ An extension of customer service purely focused on billing.
- Friendly, low-pressure approach.
- Multiple channels of contact.
- Focused on helping you maintain a healthy draft.
Keep in Mind
The only process the PDC team handles is the resolution of past due payments. This involves: contacting past due members, informing them of their balances, attempting to collect payment, and updating payment profiles as necessary. For other issues, we refer the member back to your club.
Life Cycles
- Members payment doesn't go through via draft.
- ClubReady automatically reattempts the payment over the next two days.
- Your staff follows up on past due payments through day 9.
- Our team starts working on day 10 and continues through day 90 (48 contact attempts).
- Member goes into 3rd party collections and Swift starts working.
Cadence of Contact
A Personal Touch for Better Results
All our communications are branded as your club, so the member experience is seamless. Our team is your team. A member is more likely to pay when its the gym itself reaching out and not some faceless billing group. Some of our clients enjoy a 75%+ clearing rate on the monthly members who go past due. More resolved payments equal a better draft each month and more money in the bank.
Who's my contact if I have a question about PDC?
You can reach us directly at support@clubready.com.