This article will guide you through enabling online agreement cancellation for your customers. This will allow them to login via a cancellation link (with their username and password), select an agreement, and request a cancellation.
Please Note:
- The Federal Trade Commission’s (FTC) "Click-to-Cancel" legislation in the fitness industry refers to regulations that aim to protect consumers by requiring clear and transparent cancellation processes for gym memberships or fitness services.
- This legislation typically mandates that fitness facilities must provide consumers with the option to cancel their memberships easily and conveniently, often through a simple online "Click-to-Cancel" feature.
- By implementing this legislation, fitness businesses are obligated to make cancellation procedures more accessible and user-friendly, ensuring that consumers can terminate their memberships without encountering difficulties or hidden fees.
- Read more about the Federal Trade Commissions' "Click-to-Cancel" rule here.
1. Access Cancellation URL: Navigate to Setup > Sales > Sales Settings > Cancel / Freeze. Under the Agreement Cancellation Settings, you are able to locate the following options:
Only Allow Online Cancellation of Agreements in Evergreen: If selected, customers with agreements on auto renew will be allowed to request online agreement cancellation
Review Online Cancellations: If selected, it allows you to review any online cancellation request
Online Cancellation Notify: This will allow for you to add email addresses that will be notified of online cancellation requests
Online Cancellation URL: This is the link you will need to provide your customers if you allow online cancellations.
2. Online Agreement Cancellation: Once the customer has logged in using their ClubReady username and password, a list of all of their agreements will be displayed. From here, they can select which agreement they want to cancel. A cancellation request will be send to the club for further approval.
Requirements - A 'Master Admin' login or a staff login with the following permissions.
- Club Setup - Can access setup
- Club Setup - Can access sales general settings