This article will guide you through the steps for troubleshooting if you have encountered common problems with the Ingenico Lane 3000 device.
IMPORTANT NOTE: Before proceeding with troubleshooting, please refrain from deleting our devices in your POS Devices setup in ClubReady.
Troubleshooting Specific Issues:
Device is not working
- Make sure the ethernet cable is fully plugged in.
- Restart the device - Reboot: Hold down the yellow button and the pound button at the same time for 3-5 seconds, until the terminal turns off. It will automatically restart.
- If you have another working Lane 3000 swap the devices to determine if the problem is with the device, cable, POS, or power supply.
Chip Reader is not working
- Turn off the device and unplug all the cables. Visually check if anything is stuck in the card reader slot. Use a very thin screwdriver or a long piece of plastic to carefully remove the stuck object from the card reader slot. Plug all the cables back in, and power on the card machine.
- If the problem persists, try rebooting the chip reader.
- Deactivate the Ingenico Lane 3000 and activate.
Magnetic Card Reader Does Not Work Properly (swipe)
- When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the Lane 3000.
- Swipe the card at a faster or middle steady speed.
- Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn.
Testing for Card Issues:
Host Device Testing:
- If available, try swiping the card on the host device's magnetic stripe reader.
- Alternatively, test the card on another functioning Lane 3000 device.