This article will outline the factors a customer's check-in is classified as 'Denied' in your Check-in Export report, along with the steps to address them.
Please Note:
- A "Responsible Member" is the member that is paying for membership. The Responsible Member will show the agreement details stored under their account. An associated member is a member who has the same membership status as the responsible member but they are not billed. In order for additional member's to be associate to the responsible member, the sales package will have to allow associated members. You can learn more about it here.
The client (or their Responsible Member) has past due invoice(s).
Follow the steps provided in Taking Payment on Past Due Invoices to bring your client current.
The client's (or their Responsible Member) 'Membership Expiration Date' is current.
The suggested best practice is review Understanding Membership Expiration Dates to clarify why a customer's membership might have expired, and correctly update. Alternatively, if you are in need of a swift edit, use our guide How-to edit membership status.
The 'Cross Club Check-in' settings is not enabled for the location.
Only available to corporate team access, the 'Group' is not setup to allow 'Cross-Club Check-in.'
The client has checked-in outside of allowed times.
You can cross reference their check-in time (via the report's 'Checkin Time') against what you have setup for your location.
Rapid keycard swiping: If the client swiped the card twice it counts the second as denied because one can only check-in through the Desktop Application once per minute.
The suggested best practice would be to provide signage next to your sign-in kiosk informing them to swipe their key-tag only once.
Lead Type settings does now 'Allow club check-in.'
Ensure that the client's lead/membership type allows them to utilize the self check-in feature.