Q: How does this happen?
A: There are different reasons why a booking could show at the wrong location:
- User has duplicate accounts - They may have logged into the app/website using the wrong account.
- User selected the wrong location - When using the app and choosing between studios, they may have simply clicked on the wrong one.
Q: How can this be resolved?
A: The studio will need to cancel and reschedule the booking in the right location:
- If the staff member has access to the location where the booking was made, they can proceed to cancel the booking to then schedule it in the right location.
- If the staff member does not have access, they will need to reach out to the other location for them to complete the process on their behalf.