This article will guide you through understanding possible reasons why an agreement may not be showing when viewing a member's profile.
1. How the Agreement was Sold
"Service" packages sold through the POS using the quickpad are not tied to an agreement. ClubReady will still create an invoice under their Billing > Invoices / Payments / Refunds / Transaction Ledger > Invoices but not create it as a separate agreement.
2. Deleted Member
It is possible the agreement in question was assigned to a member that has been deleted. If this is the case, the user will need to be restored to view the agreement.
3. Another Location
At times, the member can purchase an agreement in a different location within the same brand. If unable to locate in their home studio, try doing a cross club search under Main > Check In Monitor > toggle on to search across locations > search for the user > Agreements. If the agreement needs to be at her home studio, the location can request for a member transfer.
4. Agreements Log Report
Try using our Agreements Log report to locate the missing agreement by selecting the date range it was written and viewing the details.