Credits will drop when memberships are purchased during presale. However, there are a couple things to bear in mind to ensure the credits are still available for use when the Club opens. The practices listed below may vary depending on the individual setup of the club.
1. Credits Expiring Prior to Club Opening
Most session credits are set to expire 30 days after they drop. Make sure any credits that have been purchased prior to the club opening are not set to expire until after the club has opened. Session credits can be adjusted in bulk by using the Credit Expiration Tool. Click HERE to learn how to locate and use this tool in ClubReady.
2. Unpaid Invoice Due Dates
Any future unpaid invoice due dates should be pushed out past the club's opening date. The club's draft will be turned off during presale so even if an invoice does come due prior to the club opening, the member will not be charged. However, the invoice will become past due. Depending on the club's late pay settings, session credits that have already dropped could be placed on hold and unavailable for use until the invoice due date is adjusted or the invoice is paid. Confirm with the ClubReady setup team that the Late Pay settings for your site are such that no past due invoices affect the availability of session credits.